Team chat: talk to colleagues without leaving Pingly

Team chat is internal messaging inside Pingly. It exists so the sentence “what do we tell this customer?” does not have to happen in a different app, or worse, in the customer thread.

Using it

Open Team Chat and pick a colleague. Unread messages show as a count in the sidebar so you notice them without leaving what you are doing.

• Everyone in the workspace can use it, whatever their role.
• It is completely separate from customer conversations — nothing here can reach a customer.
• Use it for the quick question; use a conversation’s Internal Notes for anything the next person to open that chat will need.