Question 1

What is Pingly?

Accepted Answer

Pingly is an AI-powered WhatsApp CRM and customer communication platform. It lets businesses connect WhatsApp Business API or a personal WhatsApp number (without a BSP account), deploy an AI chatbot trained on their own data, manage a unified inbox with SLA tracking, run broadcast campaigns, and handle WhatsApp voice calls — all in one platform.

Question 2

Which AI models can I use, and can I bring my own API key?

Accepted Answer

Pingly connects to eight AI providers using your own account: Anthropic (Claude), OpenAI (GPT), Google Gemini, DeepSeek, Groq, OpenRouter, Mistral and xAI (Grok). You paste your own API key, so you pay the provider directly at their rates with no AI markup from us, and you choose which model answers your customers. Four of the eight — Gemini, Groq, Mistral and OpenRouter — have genuine free tiers, so you can run a WhatsApp AI bot at no AI cost at all while you are starting out.

Question 3

What happens if my AI provider runs out of credit?

Accepted Answer

You set an order of providers and Pingly fails over automatically. If your primary key runs out of credit or hits a rate limit, the next provider in your list answers that customer instead — mid-conversation, with no action from you. This is why the AI bot does not simply go silent when one account runs dry overnight, which is the usual failure mode on platforms that lock you to a single model.

Question 4

Can I connect my own Meta WhatsApp Cloud API account to Pingly?

Accepted Answer

Yes. Pingly connects directly to the Meta WhatsApp Cloud API using your own WhatsApp Business Account, so Meta bills you directly at their own published per-message rates with no reseller markup. You enter your WABA ID, Phone Number ID, access token and app secret in Settings, and a built-in setup check verifies the whole configuration — including the app-to-WABA subscription that Meta's own dashboard does not show. Templates are created, submitted and status-tracked from inside Pingly, and approvals appear in real time. You can also stay on a BSP such as Gupshup, or use personal WhatsApp via QR — the choice is per workspace and can be switched at any time.

Question 5

Is Pingly a BSP, and can I move from Gupshup to the Meta Cloud API?

Accepted Answer

Pingly is not a BSP and does not resell WhatsApp messaging, so there is no per-message markup. You can run on a BSP like Gupshup, or connect your own Meta Cloud API account and pay Meta directly. Switching is a single setting per workspace: existing conversations, contacts and history are unaffected, and templates already approved in your Meta account are imported automatically rather than resubmitted.

Question 6

Can I keep using WhatsApp Business on my phone with the same number?

Accepted Answer

Yes. Connect the number you already use in the WhatsApp Business app and it works in both places at once — your team answers from Pingly's shared inbox, you carry on replying from your phone, and messages sent either way show up in both. Your last six months of chats are imported into Pingly when you connect, which usually takes a few minutes. Two things change, and they are WhatsApp's rules rather than ours. Group chats, voice and video calls, catalog, orders, status, quick replies, labels and your business profile keep working on your phone but are not shared with Pingly. Disappearing messages, view-once messages, live location and broadcast lists are switched off on your phone when you connect, and existing broadcast lists become read-only. Connecting also unlinks your linked devices, so re-link them afterwards; WhatsApp for Windows and WearOS are not supported on a shared number. Sending is capped at 20 messages per second, and you will need WhatsApp Business app version 2.24.17 or later.

Question 7

Can I use WhatsApp without a BSP (Business Solution Provider) account?

Accepted Answer

Yes. Pingly's WhatsApp Direct feature lets you connect your personal WhatsApp number by scanning a QR code — no Gupshup, 360dialog, or any other BSP account is needed. You get full AI automation, inbox management, and broadcast capability on your own number instantly, with zero per-message API costs.

Question 8

How is Pingly different from Wati, AiSensy, or respond.io?

Accepted Answer

Pingly goes beyond WhatsApp API management. Key differences: (1) WhatsApp Direct — connect your personal number without any BSP or API, (2) AI bot trained on YOUR data, not generic responses, (3) WhatsApp voice call routing to your VOIP PBX or SIP trunk, answerable in the browser — a capability no other WhatsApp CRM offers, (4) All-in-one: CRM, helpdesk, live chat, team chat, and analytics in one tab, and (5) pricing that starts at ₹999/month, billable in INR or your own currency.

Question 9

What AI models power the Pingly chatbot?

Accepted Answer

Pingly works with eight AI providers: Anthropic (Claude), OpenAI (GPT), Google Gemini, DeepSeek, Groq, OpenRouter, Mistral and xAI (Grok). You connect your own API key, so you pay the provider directly, and if one key runs out of credit the next one you have added takes over. The bot answers from your own information — PDF and text files you upload, website pages you add, and your FAQs — and reads the last 20 messages for context before every reply.

Question 10

Can Pingly route WhatsApp voice calls to my call center?

Accepted Answer

Yes. Pingly's Voice Routing feature detects incoming WhatsApp voice calls and routes them to your VOIP PBX or SIP system, and agents can answer directly in their browser using the built-in SIP WebPhone — no hardware or separate app needed. If you already run an AI voice agent on your PBX, it can answer WhatsApp calls too. A voice agent hosted by Pingly itself is on the roadmap, not available yet.

Question 11

Can multiple agents share one WhatsApp number in Pingly?

Accepted Answer

Yes. Pingly provides a shared team inbox where several agents answer conversations from one WhatsApp number — 2 users on Starter, 10 on Pro, 30 on Business and unlimited on Enterprise. Conversations are auto-assigned by round-robin or routing rules. Agents see only the chats assigned to them; managers see everything, with performance reports per agent.

Question 12

Does Pingly have a web chat widget for my website?

Accepted Answer

Yes. Add one line of JavaScript to your website and a branded chat widget appears. The AI bot handles conversations 24/7, and agents can take over at any time. You can create multiple widgets for different websites or landing pages, each with its own settings and bot configuration.

Question 13

Is Pingly suitable for small businesses?

Accepted Answer

Yes — and for large ones too. Pingly suits any business that runs its customer conversations on WhatsApp, anywhere in the world. Plans start at ₹999/month. WhatsApp Direct lets you start without an expensive BSP API account. The AI replies in your customer’s own language automatically, including Hindi, Gujarati and other Indian languages.

Question 14

How does Pingly's AI bot handle conversations that need a human agent?

Accepted Answer

Pingly uses a bot-first model. The AI handles all incoming messages automatically. When an agent presses Take over, or replies from their own WhatsApp app, the bot stays silent in that chat until the agent hands it back. If an agent only replies from the inbox without taking over, the bot steps back in after a configurable idle timeout — so no conversation is left waiting.

Question 15

Can I send WhatsApp broadcast messages to thousands of contacts?

Accepted Answer

Yes. Using WhatsApp Business API, Pingly lets you send template-approved broadcast campaigns to your contact list. You can segment contacts by tags, schedule campaigns, and track delivery, read, and reply rates in real time. For smaller lists, WhatsApp Direct supports broadcasts on your personal number.

Question 16

Is there a free trial available?

Accepted Answer

Yes. Pingly offers a free 14-day trial with no credit card required. You can sign up at pingly.in and connect your first channel — WhatsApp Business API, WhatsApp Direct, or Web Chat — within minutes.

Question 17

Does Pingly support appointment booking through WhatsApp?

Accepted Answer

Yes. Pingly includes a built-in appointment booking system with a public /book page, service catalog, agent availability calendar, and slot conflict detection. Customers can book appointments through WhatsApp chat (AI-guided), the web chat widget, or directly on the booking page. Slots are shown in the visitor's local timezone.

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