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Looking at Wati?
Check two things first.

Both products give your team a shared WhatsApp inbox. What separates them on cost is whether you pay for each agent, and whether your messages are billed by the vendor or by Meta. Here is what each one publishes.

1. Does adding an agent cost more?

This is usually the bigger number over a year, because teams grow and message volume often does not.

Pingly

Agents are included in the plan. There is no per-seat charge.

  • Starter₹999/mo · 2 users
  • Pro₹2,999/mo · 10 users
  • Business₹7,999/mo · 30 users

Wati

Extra agents are charged per seat above the plan's included users.

  • Growth3 users · Additional users not permitted
  • Pro5 users · $24 per extra user, per month
  • Business5 users · $69 per extra user, per month

A ten-person team is the clearest case: on Pingly's Pro plan those ten agents are included. On a plan that includes five and charges per seat, the other five are an additional monthly cost on top of the subscription.

2. Who bills you for the messages?

Wati's pricing page states that per-message charges apply and directs you to their rate cards — messaging is bought through Wati.

Pingly lets you connect your own Meta Cloud API account. Meta then bills you directly at their published rates, and Pingly charges only its subscription. The WhatsApp Business Account stays in your name, so it moves with you.

How the own-account setup works

You can also start without the API at all

Pingly's WhatsApp Direct links a number by scanning a QR code, the way WhatsApp Web does. No Business API application, no approval wait, no per-message fee — useful for testing whether a shared inbox suits your team before committing to the API.

Both run side by side in the same inbox, and a campaign chooses which number sends it.

How the shared inbox works Full pricing

About these figures

Wati's seat terms above were read from Wati's own published pricing page in August 2026. Pricing and packaging change, and this page is a snapshot rather than a live feed — please check wati.io/pricing for their current terms before deciding. Pingly's own prices are on our pricing page. Wati is a trademark of its respective owner; this comparison is not affiliated with or endorsed by them.

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Connect one number, add a colleague, and run a small campaign. That tells you more than any comparison table, including this one.

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