Pingly is your all-in-one business communication platform — AI agent for WhatsApp and your website, broadcast campaigns, smart inbox with SLA tracking & CSAT surveys, round-robin auto-assignment, bulk actions, advanced filters, real-time notifications, a full analytics dashboard, internal team chat, and AI-powered appointment booking across every channel. Handle 10× more without adding headcount.
2-in-1
Channel coverage
WhatsApp + Web Chat in one platform
80%
Queries auto-resolved
Before a human agent is needed
∞
Conversations handled
Scale without adding headcount
Web Chat Widget — New
Embed a fully branded live chat on any website with a single script tag. Your AI agent answers instantly — and when a human is needed, agents pick it up right inside the same inbox as WhatsApp.
One script tag embed — works on any website, no framework required
Instant message delivery via Server-Sent Events — no polling, zero lag
AI agent responds automatically — same knowledge base as your WhatsApp bot
Pre-chat form captures name, email, phone and purpose before chat starts
All web chats appear in the same unified inbox alongside WhatsApp
Widget preview page — test the full chat experience before going live
Web Chat Widget
Support Widget · pingly.in
Chat with us
Widget Capabilities
AI Agent enabled toggle
One click to activate AI on web chat
Auto lead creation
Bot captures budget, email, requirements
Auto ticket creation
Support requests become tickets instantly
Embed on your website
<script src="https://pingly.in/widget.js"
data-widget-id="your-id">
</script>
AI at the core
Pingly's AI agent learns from your website, documents, and FAQs. It respects your business hours, sends off-hours messages automatically, and hands off to agents the moment a customer needs real help — on any channel.
Upload PDFs, scrape URLs, or write your own knowledge articles
Visual flows — auto-create leads and tickets without writing code
Business hours + holidays — bot sends off-hours message automatically
Unified across WhatsApp and Web Chat — same knowledge base, one inbox
Choose your AI: Claude (Anthropic) or GPT-4o (OpenAI)
Detects callback requests and sales intent — logs them instantly for your team
Business Hours
Asia/Kolkata · Mon–Fri 9am–6pm
Bot Auto-Actions (WhatsApp + Web Chat)
Create Lead node
Auto-creates a sales lead with budget & details
Create Ticket node
Auto-creates a support ticket with AI summary
Callback detected
Logged and queued for your team instantly
Every inbound WhatsApp call can now be routed to your VOIP PBX or handled by an AI voice agent — automatically. Turn your WhatsApp number into a full voice support and sales channel.
VOIP PBX Routing
Route WhatsApp calls to your call center
Call Flow
Inbound WhatsApp Voice Call
Customer calls your WhatsApp number
Pingly Smart Router
Checks business hours, agent availability, IVR rules
Your VOIP PBX / Call Center
Asterisk, FreePBX, Twilio, Vonage, 3CX, CUCM…
Route any inbound WhatsApp call to your existing PBX
IVR-style rules — route by department, time, or agent skill
Business hours aware — overflow to voicemail or AI after hours
Works with any SIP-compatible VOIP system or cloud provider
Full call logs — duration, routing path, outcome — in Pingly
AI Voice Agent
Automate voice support & sales calls
AI Voice Agent · Live
AI answers calls in natural voice — powered by Claude or GPT-4o
Trained on your knowledge base — accurate, brand-consistent answers
Handles support queries, order status, FAQs, and appointment booking
Escalates to a live agent when it can't resolve — with full call context
Converts sales calls into leads, auto-qualifies and logs in CRM
100%
Calls captured
No missed WhatsApp calls
24/7
AI voice coverage
After hours automated
<1s
Routing latency
Instant call handoff
80%
Auto-resolved
By AI before escalation
Pingly's built-in SIP WebPhone lets your agents answer inbound WhatsApp voice calls directly from the browser — no desk phone, no separate app, no friction. The real customer number displays instantly as the call rings.
Incoming WhatsApp Call
+91 98765 43210
Ringing…
Sarah (Support Agent)
● Online
Blue-tick read receipts
Group channels
Emoji reactions
File & image sharing
No more switching to WhatsApp or Slack to coordinate with colleagues. Pingly now includes a full real-time internal chat — 1:1 DMs and named group channels, all visible to your whole team.
1:1 direct messages and named group channels — create as many as you need
Blue-tick read receipts and sent/delivered ticks — know when messages are seen
Live presence dots — green (online), yellow (away), grey (offline) per team member
Typing indicators, emoji reactions, message edit (15-min window) and soft-delete
Send images and documents up to 20 MB — preview inline, download anytime
Unread badge in the sidebar with sound alert — never miss a teammate's message
Appointment Booking — New
Customers type "book appointment" and your AI guides them through the whole process — service, date, slot — all inside the chat. Agents get a clean calendar view to confirm, reschedule, or cancel with one click.
Service catalog with duration and description — add as many services as you need
Per-agent working hours and slots — respects business hours and lunch breaks
AI-driven inline booking — customers complete the full flow in the chat window
Agents accept, reject, reschedule or cancel appointments from a dedicated board
Double-booking conflict detection — the system prevents overlapping appointments
Works on both WhatsApp and Web Chat — same AI, same calendar, one platform
AI Booking via WhatsApp
Agent Appointment Board
Priya M. — Consultation
9:00 AM · Today
Rahul K. — Full Assessment
11:30 AM · Today
Sara L. — Follow-up
3:00 PM · Today
Inbox Intelligence — New
SLA enforcement, CSAT surveys, real-time notifications, smart filters, bulk actions, and a full analytics dashboard — all built into the inbox you already use.
SLA Timers
NewRahul Sharma
PRIORITY
Jane Doe
STANDARD
Bharath P.
STANDARD
CSAT Surveys
NewAnalytics Dashboard
New1,284
Conversations
87%
Resolution Rate
4h 12m
Avg. Handle Time
4.6/5
CSAT Score
Real-time Notifications
Bell icon with unread badge. WebSocket-pushed alerts for messages, assignments, and SLA breaches — no refresh needed.
Advanced Filters
Filter by agent, status, channel, SLA status, date range, or unread-only. Sort by last message or SLA deadline.
Bulk Actions
Select multiple conversations and bulk-resolve, archive, or reassign. Bulk tag, opt-out, or delete contacts too.
Auto-Assignment
Round-robin routing assigns new conversations to agents automatically. Override with manual agent assignment anytime.
Import from CSV, sync from your CRM, or let Pingly create contacts automatically from every inbound conversation. All in one place.
Upload a spreadsheet and import thousands of contacts in seconds. Map columns, preview before import, auto-detect duplicates.
Every new inbound message from an unknown number creates a contact automatically — no manual entry needed.
Select up to 500 contacts and bulk-tag, group, or opt-out in one action. Segment for targeted broadcast campaigns.
Filter contacts by tag, group, opt-out status, channel, or date added. Save filters as segments for recurring campaigns.
Build a shared library of saved reply templates. Agents insert the right message with a single click — faster, more consistent.
Customers can opt out with a keyword reply. Pingly auto-flags them and excludes from future broadcasts — staying compliant.
Everything you need
From AI-automated replies to CSAT surveys, SLA enforcement, analytics, and smart inbox management — Pingly handles the full lifecycle of every customer interaction across WhatsApp and Web Chat.
Deploy a 24/7 intelligent bot powered by Claude AI or GPT. Answers questions, qualifies leads, creates tickets — on both WhatsApp and your website. In any language.
Embed a live chat widget on any website in minutes. Visitors chat instantly — with your AI agent or live agents. Real-time delivery via SSE, zero polling delays.
Build multi-step conversation flows — send messages, ask questions, show menus, auto-create sales leads and support tickets right from the flow.
Train your AI agent with your own business data. Upload PDFs, scrape your website, add FAQs — the bot answers from your knowledge, not generic responses.
Set per-day business hours, timezone, and holiday dates. The AI agent automatically sends off-hours messages when customers reach out outside working hours.
Launch template-approved bulk campaigns with audience segmentation, scheduling, and real-time delivery tracking across thousands of contacts.
All inbound replies in one place — WhatsApp and web chat together. AI handles routine queries automatically; agents only get conversations that need a human.
Every conversation can become a support ticket. AI auto-summarizes the chat into the description. SLA tracking, priority, notes, and full audit trail.
AI detects sales intent and creates leads from WhatsApp and web chat. Modern CRM board with pipeline stepper, priority stripes, stats row, and agent assignment — all leads in one visual workspace.
AI automatically detects when a customer asks to be called back and logs it as a callback request. Agents see a live queue and mark them called or dismissed.
Daily, weekly, and monthly reports for every agent — online time, chats attended, tickets resolved, leads won, and response time. Separate views for sales vs. support.
Admin-configurable idle timeout per user. Agents are automatically logged out after inactivity — keeping your workspace secure and session data accurate.
Real-time 1:1 DMs and group channels for your whole team. Online presence dots, blue-tick read receipts, typing indicators, emoji reactions, and file sharing — all inside Pingly.
Automatically send 1–5 star satisfaction surveys when a conversation resolves. Capture ratings via WhatsApp reply, track scores per agent, and view trends over time.
Set Standard (8h) or Priority (2h) SLA tiers per conversation. Get real-time breach alerts in the inbox, sidebar toasts, and in-app notifications before and after SLA is missed.
Full workspace analytics — KPI cards, daily conversation and message trends, hourly heatmap, channel breakdown, CSAT trend line, and an agent leaderboard with resolution rates.
Round-robin auto-routing assigns new conversations to available agents automatically. Agents can also be manually assigned per conversation with a single dropdown.
In-app notification bell with unread badge. Agents get instant alerts for new messages, assignments, and SLA breaches — pushed live via WebSocket, no refresh needed.
Filter conversations by agent, status, channel, SLA status, date range, or unread-only. Sort by last message or SLA deadline. Collapsible filter bar keeps the inbox clean.
Select multiple conversations at once and bulk-resolve, archive, or assign to an agent in one click. Works on contacts too — bulk tag, opt-out, group, or delete up to 500 at a time.
Route inbound WhatsApp voice calls directly to your VOIP PBX or call center. Bridge WhatsApp calling with your existing telephony infrastructure — no missed calls, no friction.
Connect WhatsApp calls with an AI voice agent that handles support and sales calls automatically. 24/7 voice automation without adding headcount.
Agents answer WhatsApp voice calls right inside the browser — no desk phone, no app install. Real-time caller ID, mute, and call timer. Always registered across page navigations.
Build a library of saved message templates for your team. Agents insert common responses with a single click — reducing reply time and keeping messaging consistent.
Import contacts from CSV or sync from your existing CRM. Bulk tag, group, and segment in one step. Keep your contact list clean with duplicate detection and opt-out management.
The AI agent automatically detects the customer's language and replies in kind — English, Hindi, regional languages, and more. No setup required.
Granular roles — Super Admin, Admin, Manager, Support, Sales. Each role sees only the pages and data they need. Inbox, reports, settings, and contacts all permission-gated.
Live leaderboard ranks agents by chats handled, tickets resolved, leads won, CSAT score, and avg. response time. Drive healthy team competition and identify top performers.
Full appointment management with service catalog, agent availability, slot picker, and conflict detection. Customers book, reschedule, or cancel via WhatsApp or Web Chat — agents review and confirm in one click.
Customers type "book appointment" on WhatsApp or Web Chat and the AI guides them through service selection, date picking, and slot confirmation — no human agent needed.
Who it's for
One platform for both channels. Same bot, same inbox, same team — no context switching.
Connect your number, embed the web widget, upload your knowledge base, and go live today.
Bring your own Gupshup, Anthropic or OpenAI API keys. Nothing is shared, nothing is locked in.
Simple onboarding
No developers. No long setup. Just results.
Fill your name, company and email on our signup form. Free to get started.
Add your Gupshup API credentials for WhatsApp. Embed the Web Chat widget on your website with one line of code.
Create flows, upload your knowledge base, configure business hours and AI replies — no coding required. Works across both channels.
Activate your bot, launch broadcast campaigns, and let AI handle the volume while your team focuses on growth.
AI agent, web chat widget, WhatsApp inbox, internal team chat, auto leads & tickets, callback tracking, performance dashboards — everything your customer-facing team needs, built in.
No credit card required · Your own API keys · Deploy in minutes