The problems every growing business faces on WhatsApp
Hundreds of WhatsApp messages, zero system
Your team is copy-pasting replies, dropping conversations, and burning hours on repetitive questions — while leads go cold.
Bot answers questions your customers didn't ask
Generic AI bots hallucinate, confuse customers, and destroy trust. You need a bot trained on your own business data.
WhatsApp calls ring. Nobody answers.
Customers call your WhatsApp number expecting support. Without a routing system, those calls vanish — and so does the customer.
You're paying for 5 tools that don't talk to each other
CRM here, helpdesk there, live chat elsewhere. Every context switch costs time. Every integration bill adds up.
Three ways to reach customers. One place to manage them.
Whether you have a BSP API account, just a personal phone, or a website — Pingly connects them all.
WhatsApp Business API
Meta Cloud API (direct) or BSP
- Connect Meta directly — Meta bills you, no reseller markup
- Or use a BSP like Gupshup — switch anytime, one setting
- Create & submit templates from Pingly, approvals in real time
- Bulk campaigns to thousands of contacts
- Official green tick verified number
- Handle incoming WhatsApp voice calls
- Answer WhatsApp calls in Pingly — no PBX needed
Ideal for: Large teams, high-volume campaigns
WhatsApp Direct
Scan QR · No API fees
- Connect your personal WhatsApp in 30 seconds
- Multiple numbers per workspace — 2 to 10+ by plan
- Full AI bot + inbox on your own number
- Post & schedule WhatsApp Status updates
- Group broadcasts & group conversations
- Anti-ban warm-up for safer bulk sending
- Zero per-message BSP costs
Answering / routing WhatsApp calls requires BSP integration
Ideal for: SMBs, startups, solo founders
Web Chat Widget
Any website · Real-time
- Embed on any site in one script tag
- AI bot answers 24/7 — no agent needed
- Live handoff to human agent instantly
- Multiple widgets for different sites
Ideal for: E-commerce, SaaS, service businesses
WhatsApp Direct — no API fees, no BSP
Connect your personal WhatsApp by scanning a QR code. That's it. No Gupshup account. No Meta API approval. No per-message billing.
Your personal number gets the full Pingly experience — AI bot, unified inbox, broadcast campaigns, SLA tracking, and WhatsApp call notifications. All on the number you already use.
Open settings → scan QR → your number is live. No approval queue, no support tickets.
BSP APIs charge per template message. WA Direct uses your phone — no API billing at all.
New numbers ramp up on day-by-day safe sending limits with human-like pacing, and sending auto-pauses the moment WhatsApp shows risk signals. Your number's health, daily cap and warm-up stage are always visible.
AI bot answers messages 24/7 on your personal number. Hands off to agents when needed.
Send & receive WhatsApp from your own app via REST API + webhooks — media, delivery events and your own customer IDs included. Zero per-message cost.
When a customer calls your WhatsApp number, Pingly shows you the call notification instantly — so you never miss a call.
An AI that actually knows your business
Most bots answer questions using generic internet data. Pingly's AI bot is trained exclusively on your own documents, FAQs, and website — so it gives accurate, on-brand answers every time.
Trained on your PDFs, website pages, and FAQs — not generic internet data
Reads the last 20 messages for context before every reply
Respects your business hours — goes quiet at 6 PM, resumes at 9 AM
Hands off to the right agent the moment the conversation needs a human
Agent goes idle? Bot automatically steps back in after your timeout window
Detects customer language — replies in English, Hindi, Gujarati, and more
Bring your own AI key. Eight providers. Zero lock-in.
Most WhatsApp platforms resell AI to you at their markup and decide which model you get. Pingly connects to your own provider account — so you choose the model, you see the real cost, and switching is a dropdown.
Google Gemini
Groq
Mistral
OpenRouter
Anthropic (Claude)
OpenAI (GPT)
DeepSeek
xAI (Grok)
Automatic failover
Set an order of providers. If your primary runs out of credit or hits a rate limit, the next one answers the customer — automatically, mid-conversation. Your bot does not go silent because one account ran dry at midnight.
Run the AI for free
Four of the eight have genuine free tiers. Start with a free Gemini or Groq key and your WhatsApp AI bot costs nothing to run — then move to a paid model when volume justifies it.
Keys encrypted, keys yours
Your API keys are stored encrypted with AES-256 and used only to answer your customers. Cancel Pingly and the provider account stays yours — there is nothing to migrate off.
Same principle as WhatsApp itself: connect your own Meta account, connect your own AI account. You own the accounts that cost money.
WhatsApp calls finally go somewhere
Most businesses ignore WhatsApp voice calls because there's no system to handle them. With Meta Cloud API, Pingly answers them in the browser — no phone system required. Already have a PBX? Route the calls there instead.
Using WhatsApp Direct? WA Direct shows you call notifications inside Pingly — you'll never miss a customer call. Full call routing requires BSP (WhatsApp Business API) integration.
On Meta Cloud API the call rings in your browser. Your team picks up in the tab they already have open: nothing to install, no phone system to buy.
Send WhatsApp calls to your existing VOIP PBX or SIP trunk and answer them on the desk phones you use today. Required for Gupshup, optional on Meta.
Running an AI agent on your PBX? Point the SIP trunk at it and it answers WhatsApp calls too.
WhatsApp message sent automatically when a call goes unanswered.
Answered or missed, with duration, saved against the contact beside their messages.
A voice agent hosted by Pingly, so nobody has to pick up at all.
Replace 5 tools with one
Inbox, CRM, helpdesk, live chat, team chat, analytics, video meetings & calendar bookings — fully integrated, plus two-way sync to Zoho CRM, Google, Outlook & Calendly.
Unified Inbox
WA Business + WA Direct + Web Chat — all replies in one place, with SLA timers and unread counts.
Multi-Number WhatsApp
Connect several WhatsApp Direct numbers in one workspace — 2 to 10+ by plan. Each conversation, reply, and anti-ban limit is tracked per number.
Own Your WhatsApp API
Connect your own Meta Cloud API account and Meta bills you directly — no reseller markup. Or use a BSP like Gupshup. Switching is one setting; conversations, contacts and approved templates carry over.
Broadcasts & Status
Bulk campaigns, group broadcasts, and WhatsApp Status (Stories) you can post or schedule — with built-in anti-ban warm-up that paces sends to keep your number safe.
AI Bot
Handles routine queries 24/7. Falls back to agents seamlessly. No cold, scripted flows.
Sales Leads CRM
5-stage pipeline board. AI detects sales intent and auto-creates leads from WhatsApp and web chat.
Support Tickets
Every conversation becomes a ticket if needed. AI auto-summarises. SLA breach alerts fire in real time.
CSAT Surveys
Auto-sends a star-rating survey on resolve. Track satisfaction per agent, per channel, over time.
Team Chat
Internal DMs and group channels. Online presence, read receipts, reactions — all inside Pingly.
Analytics
Agent leaderboard, conversation trends, CSAT score, campaign delivery rates, SLA breaches — all exportable.
Voice & Calls
Meta Cloud API: answer inbound WhatsApp calls right in Pingly — no PBX needed — or route them to your VOIP PBX. Gupshup: route to your SIP trunk. WA Direct: get call notifications in Pingly.
Video Meetings
Start a Zoom, Google Meet, or Teams call from any chat. The join link is auto-sent on WhatsApp and saved to the lead. Zoom recordings & AI summaries sync back automatically.
Zoho CRM Sync
Two-way contact sync with Zoho CRM — matched by phone, runs automatically. Leads captured on WhatsApp flow straight into your CRM and back.
Calendar Bookings
Calendly, Cal.com, Google Calendar & Outlook. A booking auto-creates the appointment + contact and fires a WhatsApp confirmation — appointments sync to your team calendar.
Drip Sequences
Multi-step follow-ups that send themselves on a schedule — and respect business hours, so nothing goes out at 3 AM. Works on WA Direct and the Business API, and every auto-sent message appears in the inbox with delivery ticks.
Group Lead Radar
Watches your WhatsApp groups for buying signals against rules you define, and queues them for review. A signal never becomes a lead on its own — a person promotes it, so your pipeline stays clean.
Callback Requests
When someone asks to be called back, the AI spots it, confirms on WhatsApp, and drops it into a callback queue with a badge — so the request is not buried in a thread nobody reopens.
Developer API
REST API + webhooks to send & receive WhatsApp from your own software — text, images, documents, delivery events, and your own customer IDs echoed back on every event. Full API docs included.
How it works
Connect your channels
Link WhatsApp Business API, scan QR for WA Direct, and paste a widget script on your site. Ready in minutes.
Train your AI bot
Upload your product docs, FAQs, and pricing. Pingly's AI bot learns your business — not generic internet answers.
Let the AI handle it
Bot answers 24/7. When a customer needs a human, it assigns to the right agent instantly — with full context.
Plans that grow with you
Start free. No credit card. Upgrade when you're ready. Annual billing saves 20%.
How Pingly compares to alternatives
Migrating from Wati, respond.io, AiSensy, DelightChat, Intercom, or Freshdesk? Here's what you get with Pingly that the others don't offer.
| Capability | Pingly | Wati / AiSensy | Intercom / Freshdesk |
|---|---|---|---|
| WhatsApp without BSP account (QR scan) | |||
| AI bot trained on YOUR documents & FAQs | Basic | Add-on | |
| WhatsApp voice call → VOIP routing | |||
| Route WhatsApp calls to VOIP PBX / SIP | |||
| Unified inbox: WA Business + WA Direct + Web Chat | WA only | No WA Direct | |
| Bot-first → idle timeout → auto bot resume | |||
| Zoom / Google Meet / Teams from the chat | |||
| Calendar bookings (Calendly/Cal.com/Google/Outlook) | Limited | ||
| Two-way Zoho CRM contact sync | Add-on | ||
| Built-in CRM leads + helpdesk tickets | |||
| Internal team chat | |||
| WhatsApp broadcast campaigns | Email only | ||
| India pricing (INR, Razorpay) | |||
| Starts at ₹999/month |
Comparison based on publicly available feature lists as of 2025. Features may vary by plan.
Frequently asked questions
Can I use WhatsApp without a BSP (Business Solution Provider) account?
Yes — this is Pingly's biggest differentiator. WhatsApp Direct lets you connect your personal WhatsApp number by scanning a QR code. No Gupshup, 360dialog, or Meta API approval needed. You get full AI automation, inbox management, and broadcast capability on your own number with zero per-message API costs. Perfect for small businesses and startups.
How is Pingly different from Wati, AiSensy, or respond.io?
Four key differences: (1) WhatsApp Direct — connect your personal number without any BSP via QR code, (2) AI bot trained exclusively on your data — not generic responses, (3) inbound WhatsApp voice calls answered right in the browser with no phone system at all, or routed to your VOIP PBX if you have one — no other WhatsApp CRM offers this, (4) All-in-one platform — CRM, helpdesk tickets, team chat, analytics in one tab. Plus pricing from ₹999/month.
What AI models power the Pingly chatbot?
Pingly works with eight AI providers: Anthropic (Claude), OpenAI (GPT), Google Gemini, DeepSeek, Groq, OpenRouter, Mistral and xAI (Grok). You connect your own API key, so you pay the provider directly, and if one key runs out of credit the next one you have added takes over. The bot answers from your own information — PDF and text files you upload, website pages you add, and your FAQs — and reads the last 20 messages for context before every reply.
Can multiple agents share one WhatsApp number?
Yes. Pingly provides a shared team inbox where several agents answer conversations from one WhatsApp number — 2 users on Starter, 10 on Pro, 30 on Business and unlimited on Enterprise. Conversations are auto-assigned by round-robin or routing rules. Agents see only the chats assigned to them; managers see everything, with performance reports per agent.
Can Pingly route WhatsApp voice calls to my call center?
Yes — with the WhatsApp Business API (BSP) integration. Yes, and on Meta Cloud API you do not need a phone system at all: the call rings inside Pingly and your agent answers in the browser tab, with nothing to install. If you already run a VOIP PBX or SIP trunk you can route calls there instead — that is also how Gupshup numbers work — and an AI voice agent already on your PBX can pick up WhatsApp calls too. A voice agent hosted by Pingly itself is coming soon. Note: if you're using WhatsApp Direct (QR scan), you'll receive call notifications in Pingly but full call routing requires the BSP integration.
Does Pingly work for a business like mine?
Almost certainly. Pingly is for any business — small or large, anywhere — that uses WhatsApp as its main line to customers. Plans start at ₹999/month. WhatsApp Direct removes the need for an expensive BSP API account. The AI replies in your customer’s own language with no configuration, Hindi, Gujarati and other Indian languages included.
Is there a free trial? How fast can I start?
Yes — a free 14-day trial with no credit card and no email required. Sign up with just your WhatsApp number: enter it, type the OTP we send you on WhatsApp, pick a plan, and your workspace is live in about 60 seconds. Then scan a QR to connect your first number and start chatting immediately.
Will my WhatsApp number get banned for bulk messaging?
Bulk messaging on a personal number always carries some risk — anyone who says otherwise is lying. Pingly is the only WhatsApp CRM with a built-in number-protection system: new numbers get a mandatory warm-up (1:1 chats only for the first days), then day-by-day safe sending limits that rise as the number matures, human-like pacing with typing simulation, message variation (spintax), and a delivery-rate circuit breaker that auto-pauses your campaign the moment WhatsApp starts rate-limiting — before your number gets flagged. You can see every number's health, warm-up stage and today's safe limit right in the dashboard. For high-volume cold marketing, we recommend the official WhatsApp Business API channel, which Pingly also supports.
Does Pingly have an API for developers?
Yes. Pingly ships a full REST API: send text, images, videos and documents from your own software, validate numbers, connect accounts via QR programmatically, and receive every inbound message (including media URLs) on your webhook in real time — with your own customer IDs echoed back on every event for easy correlation. API keys are managed per workspace and full Swagger documentation is included. On WhatsApp Direct there is no per-message API cost.
Can I embed a chat widget on my website?
Yes. Add one line of JavaScript to any website. A branded chat widget appears instantly. The AI bot handles visitor questions 24/7, and agents can take over at any time. You can create multiple widgets for different sites or pages, each with its own bot settings.
Still have questions? Email us at support@samcomtechnologies.com or chat on WhatsApp.
Build Pingly into your own product
A REST API to send and receive WhatsApp messages, connect numbers by QR, and validate numbers — plus HMAC-signed webhooks that push every inbound message, reply, missed call and booking to your server in real time.
POST /api/v1/messages
{
"to": "919825054779",
"type": "text",
"text": "Your order has shipped"
}